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Frequently Asked Questions
What is your shipping Policy?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You will receive a tracking number as soon as your order has been shippedInternational orders typically arrive within 6-10 business via USPS Priority Mail.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues provided that you contact us within 14 days of the date you received the item. Please send digital photos of the item, and we may request to have the item returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. If the item is damages, please send digital photos of the item and the original packaging within 7 days of the day you received the item. We will provide a refund or a no charge replacement for any orders damaged in shipping. Shipping charges will not be refunded. For a refund, replacement, or if you have any concerns prior to returning your item, please contact firstname.lastname@example.org. We will try our best to to keep you completely satisfied.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy wash to stay in the loop is to visit this website often, and check your email for updates.
You can also check my Instagram page at www.instagram.com/plantmedicineart, as I am constantly posting about new work!
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